Blog | GovScale

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Field Notes

Notes from the front lines of Modern Government.

What we're learning building agents for cities — accessibility, records, billing, and the unglamorous work in between.

9 Posts

Featured

Agents

Jul 08, 2026 · 7 min

Agents Don't Replace Clerks — They Return Their Time

The average town clerk holds four unpaid roles. We measured what happens when agents absorb the intake, drafting, and routing work: the clerk doesn't disappear — the backlog does.

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Records

Jun 24, 2026 · 6 min

The FOIA Backlog Is a Software Problem

Most records requests are 90% retrieval and redaction — exactly the work agents do best.

Accessibility

Jun 10, 2026 · 9 min

Why City Websites Fail Accessibility Audits

We reviewed 200 municipal sites against WCAG. The failures cluster into five fixable patterns.

Billing

May 28, 2026 · 8 min

Crypto at City Hall: What Paying in USDC Actually Means

Stablecoin payments settle like cards and reconcile like ACH — how a treasury should think about it.

Content

May 13, 2026 · 5 min

Reading Level Is a Service Level

When notices drop from grade 14 to grade 8, call volume drops with them. The data from three towns.

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