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01 · Billing & Payments
Create and track invoices for utilities, permits, and fees from one place. Reminders go out automatically, payments reconcile themselves, and residents pay however they want — settled to your accounts with a full record behind every dollar.
Accepted Rails
City of Ashford
Utility Services · INV-2026-0413
42 Birch Lane · Acct 88-1204
Due Jul 01
Water Service · June
$64.20
Sewer
$31.75
Trash & Recycling
$22.00
Total Due
$117.95
Auto-reminder sent Jun 24 · reconciled Jul 12
*INV20260413*
Payment received
$117.95 · USDC · 0x4f2…9c1
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02 · 311 Service Requests
Potholes, streetlights, missed pickups — residents report from any channel, agents route to the right department in minutes, and everyone can see exactly where the request stands.
311-8842
Pothole · Maple St & 3rd Ave
08:41
Received
Auto-acknowledged to resident
08:44
Routed
Public Works · by Service Agent
10:15
Scheduled
Crew 12 · Thursday AM
— · —
Resolved
Resident notified on close
Avg. 2 min to route
24/7 intake
94% resolved on time
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03 · Asset Management
Vehicles, hydrants, pump stations, park equipment — one registry with the full history behind each asset. Work orders generate themselves from maintenance schedules, and replacement forecasting tells you what's aging out before it fails.
1,204
Assets Tracked
$18.4M
Replacement Value
Asset Registry
Condition · Next Service
Pump Station 4
AST-0031
Aug 02
Plow Truck 7
AST-0117
Jul 15
Hydrant · Oak & 5th
AST-0552
Sep 10
Playground · Riverside Park
AST-0208
Jul 21
Work Orders · Auto-Generated
WO-2211 · Plow Truck 7 · Brake service
AssignedWO-2214 · Playground · Safety inspection
Scheduled•
04 · Audit Trail
Every module writes to the same immutable trail — an invoice refunded, a request closed, a page approved, an account deactivated. Open any entry to see exactly what changed, filter by module or person, and export what a records request asks for.
15:48
agent:serviceClosed request 311-8791
311
14:12
staff:owensIssued refund on INV-2026-0398
Billing
13:31
staff:diazApproved brush-pickup notice
Content
11:56
systemDeactivated departed employee access
Access
Append-Only · Immutable
Export · CSV / PDF
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05 · Meetings
Build agendas, stream the meeting, and let the platform transcribe it. Draft minutes are ready before staff leave the room — reviewed, approved, and published where residents can actually find them.
Agenda · City Council · Jul 08
Live7:00
Call to Order
7:05
Public Comment
7:20
Ordinance 12-104 · Second Reading
7:50
Budget Amendment · FY27
Transcribing
Minutes · Draft
Auto-DraftedOrdinance 12-104 passed, 5–2
Budget amendment tabled to Jul 22
3 action items assigned to departments
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07 · Documentation
Residents and staff do very different jobs, so they get separate docs — a plain-language help center on the public website, and full CMS documentation for the employees who publish and operate. Both searchable, both always current.
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For Residents
Plain-language help on the website they already use — how to pay a bill, report an issue, or request records, written at an eighth-grade reading level.
ashford.gov/help
Getting Things Done
Pay a Bill Online
Report an Issue
Request Records
Your Town
Meeting Schedules
Trash & Recycling
Getting Things Done
Pay a Bill Online
Pay water, sewer, and trash invoices from any device — no account required. Your receipt doubles as proof of payment at any city office.
Find your invoice number on the bill or in the email reminder.
Choose ACH, card, or crypto — fees are shown before you confirm.
Your receipt is emailed instantly and saved to your account.
Updated · Jul 02
Helpful?•
For Gov Employees
Full CMS documentation for the people running the site — publishing content, approving agent drafts, and working the billing and 311 queues.
app.govscale.ai/docs
Publishing
Publish a Page
Approve Agent Drafts
Media Library
Operations
Manage Invoices
311 Queues
Roles & Permissions
Publishing
Publish a Page
Draft it yourself or hand the Content Agent an outline — either way, nothing goes live without a staff sign-off.
Draft in the editor, or assign the outline to the Content Agent.
Accessibility and reading level are checked automatically.
Submit for approval — it publishes and archives in one step.
Updated · Jul 09
Helpful?The Agentic-first platform of choice for government. Operations, billing, notifications, support, and content creation bundled behind trusted security.
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06 · Social Media
Write it once,
Reach Everyone
Compose one update and publish it to every channel your residents actually use — social, email, and text — in the languages your community speaks. Every post is archived automatically, because public communications are public records.
Compose · Schedule · Publish · Archive
Town of Ashford
@ashfordgov · scheduled Jul 14 · 8:00
Reminder: brush pickup begins Monday. Set piles curbside by 7 AM — schedule and zone map at ashford.gov/brush.
brush-zone-map.png
Facebook
X
Instagram
Nextdoor
Email
SMS
Auto-translated · EN ES VI ZH
Archived for records